Our products are All Natural which means they have no preservatives. It is still unlikely that you would receive spoiled products. If that ever occurs you will be refunded or the products replaced.
We ship our products Monday through Thursday. An order placed by Thursday 12:00 pm (noon) EDT will usually ship that same day. Orders received from Friday through Sunday will ship on Monday.
Please Note: Regarding shipping and delivery. We are not responsible for an order once it is delivered. If a secure area is not available for delivery, please request signature required at an additional charge.
We take great care in handling and shipping our products. The bottom line is we want you to love our products.
We cannot be responsible for wrong address information provided to us. We cannot ship another item free of charge. PLEASE CAREFULLY CHECK YOUR ADDRESS INFO before submitting your order.
If it is our mistake we will make you happy -- guaranteed. We cannot be responsible for damaged products that were undeliverable and returned to carrier or to us.
We use the US Postal Service's Priority Mail, Priority Mail Express, and Express Mail for overnight service because they ship to APO/FPO Military Post Offices.